1. Who we are
Lumum Cleaning is a residential and commercial cleaning company based in Chicago, Illinois, serving Chicago and surrounding suburbs. This policy applies to our website, our online quote and booking tools, and the services we provide to you.
You can reach us anytime at hello@lumumcleaning.com, by phone at (309) 857-0128 or (773) 570-2972, or by mail at 4315 N Central Ave, Chicago, IL 60634.
2. Information we collect
We collect only what we need to give you an accurate quote, schedule your cleaning, take payment, and stay in touch:
- Contact details — your name, phone number, and email address.
- Service and property details — the service address and ZIP code, home or property size, number of rooms, add-ons, pets, and access instructions you choose to share.
- Scheduling information — the dates and time windows you request for your cleaning.
- Payment information — when you pay online, our payment processor (Stripe) collects and processes your card details. We do not receive or store full card numbers on our own systems; we retain only limited records such as a receipt, the last four digits, and payment status.
- Communications — messages, requests, and feedback you send us by form, email, text, or call, and your marketing preferences.
- Automatically collected data — basic device and usage information such as your IP address, browser type, pages viewed, and referring links, gathered through cookies and similar technologies. See our Cookie Policy for details.
We do not ask for and do not want sensitive information such as Social Security numbers, government ID numbers, or health data through this website. Please don't send it to us.
3. How we use your information
We use your information for our own internal business purposes, including to:
- Prepare your quote, schedule and deliver your cleaning, and manage your account and bookings.
- Process payments, deposits, refunds, and recurring (subscription) charges.
- Communicate with you about appointments, confirmations, changes, and customer support.
- Send you marketing — such as seasonal offers, cleaning tips, and news — where you have signed up or otherwise agreed to receive it. You can opt out at any time.
- Improve our services, website, and quoting, keep our systems secure, prevent fraud, and comply with our legal and tax obligations.
4. We do not sell or rent your information
We do not sell, rent, or trade your personal information to anyone. We also do not transfer or disclose your personal information to third parties for their own independent marketing.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding the aggregators and providers that deliver our text messages. All of the categories of information and sharing described in this policy exclude text messaging originator opt-in data and consent.
Your information is used for our own internal purposes — running and marketing our cleaning business. The only parties who ever receive your information are the trusted service providers we rely on to operate (described in the next section), and only to the limited extent needed to serve you. These providers may not use your information for their own purposes. The one exception is the website activity data collected by the Meta Pixel, described below.
Advertising measurement (Meta Pixel). Our website uses the Meta Pixel to measure how our ads on Facebook and Instagram perform and to show our own ads to people who have visited our site. Through the pixel, Meta receives website activity data — the pages you view and buttons you click, your IP address, browser and device details, and a cookie identifier — and may use it under its own privacy policy, including associating it with your Meta account if you have one. When you request a quote or book with us, our server also reports that event to Meta with the same technical data and, for a booking, its price. We do not send Meta your name, email address, phone number, text messaging opt-in data or consent, or payment details. See our Cookie Policy for how to opt out.
5. Service providers who help us operate
To run our business we share limited information with a small set of vetted providers who act on our behalf and are bound to protect it. Sharing data with a processor to deliver your service is not a sale. These include:
- Payment processing — Stripe securely handles card payments and subscriptions. Stripe processes your payment details under its own privacy policy and industry (PCI-DSS) security standards.
- Scheduling and maps — Google services (such as Google Calendar and Google Maps) help us check availability, schedule appointments, and validate service addresses.
- Text messages — Twilio delivers our appointment texts. It receives only your phone number and the content of each message, and only to send it.
- Phone calls — our phone line is answered by an AI assistant provided by ElevenLabs. Calls are recorded and transcribed so we can quote and book your cleaning and keep a record of what was agreed, including your consent to receive texts.
- Business operations — our website hosting, and internal customer-management and workflow-automation tools that store your booking so our team can serve you.
We may also disclose information when the law requires it (for example, to respond to a valid legal request or protect our rights), or as part of a business transfer such as a merger or sale of the company, in which case we will require the new owner to honor this policy.
6. Marketing, calls, and text messages
Email. If you subscribe or become a customer, we may send you promotional email. Every marketing email includes an unsubscribe link, and you can opt out at any time.
Text messages (SMS). If you check the text-message box when you book on our website, or say yes when our phone assistant asks, you agree to receive text messages from Lumum Cleaning about your appointment: booking confirmations, reminders, schedule changes, and service updates. We do not send marketing texts. Message frequency varies with your bookings. Message and data rates may apply. Consent to receive texts is not a condition of purchase, and you can book without it. Reply STOP to any text to opt out, or HELP for help. You can also contact us at the details below. The full program terms are in the Text message terms section of our Terms of Service.
Calls. We call you back only about a quote or booking you asked for. We do not make marketing calls.
7. How long we keep your information
We keep your information only as long as needed to provide our services and for legitimate business, accounting, tax, and legal purposes. When we no longer need it, we delete or anonymize it. You can ask us to delete your information as described below.
8. How we protect your information
We use reasonable administrative, technical, and physical safeguards to protect your information, including encryption in transit and limiting access to staff who need it. Card payments are handled by Stripe under PCI-DSS standards. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security, but we work hard to protect your data.
9. Your privacy choices and rights
You are in control of your information. Regardless of where you live, you can ask us to:
- Access the personal information we hold about you.
- Correct information that is inaccurate or out of date.
- Delete your information, subject to our legal and record-keeping obligations.
- Opt out of marketing email, calls, and text messages at any time.
To make a request, email us at hello@lumumcleaning.com or call (309) 857-0128 or (773) 570-2972. We will not discriminate against you for exercising these choices, and we may need to verify your identity before acting on a request.
10. Illinois residents
Biometric information (BIPA). We do not collect, capture, store, or use biometric identifiers or biometric information — such as fingerprints, face or voice scans, or retina scans — from website visitors or customers, as those terms are defined by the Illinois Biometric Information Privacy Act (740 ILCS 14).
Data breach notice. If a data breach affecting your personal information occurs, we will notify you as required by the Illinois Personal Information Protection Act (815 ILCS 530) and other applicable law.
11. Children's privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us information, contact us and we will delete it.
12. Third-party links
Our website may link to other sites (for example, our payment processor or social media). We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.
13. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we'll change the "Last updated" date at the top of this page. Significant changes will be highlighted on our website. Your continued use of our services means you accept the updated policy.
14. Contact us
Lumum Cleaning
Lumum Cleaning Service Co DBA Lumum Cleaning
4315 N Central Ave, Chicago, IL 60634
Email: hello@lumumcleaning.com
Phone: (309) 857-0128 · (773) 570-2972
This document was originally written in English. If it is translated into another language and there is any conflict between versions, the English version controls.
Questions?
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